Brunswick Health Centre
Improving Practice Questionnaire Summary
The surgery undertook a patient questionnaire week commencing 27th February 2017 - 50 patients took part in this.
About the practice: Good or Very Good
- Level of satisfaction with practice opening hours = 44/50
- Ease of contacting the practice by telephone = 35/50
- Satisfaction with day & time for appointment = 40/50
- Chance to see Dr within 48hrs = 41/50
- Opportunity to speak to Dr on the telephone = 40/50
- Comfort of waiting room = 41/50
- Respect shown, privacy and confidentiality = 46/50
- Length of time in practice waiting to see doctor = 38/50
About the doctor who you saw:
- Overall satisfaction = 48/50
- Doctors greeting = 49/50
- Ability to listen to me = 48/50
- Doctors explanation of things to me = 48/50
- Reassured by doctor = 48/50
- Confidence in doctors ability = 48/50
- Express my concerns or fears = 48/50
- Respect shown by doctor = 50/50
- Amount of time given to me for this visit = 49/50
- Doctors consideration of my personal situation & treatment = 50/50
- Doctors concern for me as a person = 50/50
- Recommendation I would give to my friends about the Dr = 50/50
About the Staff:
- The manner in which patient was treated by reception staff = 47/50
- Information given by staff about the services (scripts & test etc) = 43/50
- Opportunity for making compliments or complaints = 42/50
Finally:
- Information provided by practice, prevent illness, stay healthy = 42/50
- Availability & administration of reminder systems, health checks = 41/50
- Practice’s respect your rights to seek second opinion = 46/50
- Overall satisfaction with the practice = 48/50
Comments how practice can improve service:
- More than happy with the service provided, nothing needed to change and quite a few did not make any comments
- Have a member of staff on the front desk seeing to patients and not have them answer the telephone.
- Quite a few stated that they have been with the practice many years and they are totally satisfied with the service provided.
- Have a early morning or very late GP session for those who work 8am to 6pm
- Suggestion Box to be installed
Comments on how doctor can improve:
- Very happy and many did not make any comments
- Very helpful and professional
- How would you deal with patients who DNA doctors appointments: pass the cost of the consultation and give warnings to the patients who DNA.
- Charge a refundable deposit on their next appointment
- Remove from practice, wasting valuable time for really sick patients