This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


COVID Wellbeing Directory, please click the link below:

Practice Survey Reporting

Brunswick Health Centre

Improving Practice Questionnaire Summary


The surgery undertook a patient questionnaire week commencing 27th February 2017 - 50 patients took part in this.


About the practice:                                                                                   Good or Very Good

    1. Level of satisfaction with practice opening hours                                             = 44/50

    1. Ease of contacting the practice by telephone                                                     = 35/50

    1. Satisfaction with day & time for appointment                                                   = 40/50

    1. Chance to see Dr within 48hrs                                                                                = 41/50

    1. Opportunity to speak to Dr on the telephone                                                     = 40/50

    1. Comfort of waiting room                                                                                           = 41/50

    1. Respect shown, privacy and confidentiality                                                         = 46/50

    1. Length of time in practice waiting to see doctor                                                 = 38/50


About the doctor who you saw:

    1. Overall satisfaction                                                                                                   = 48/50

    1. Doctors greeting                                                                                                      = 49/50

    1. Ability to listen to me                                                                                             = 48/50

    1. Doctors explanation of things to me                                                                    = 48/50

    1. Reassured by doctor                                                                                               = 48/50

    1. Confidence in doctors ability                                                                                  = 48/50

    1. Express my concerns or fears                                                                                 = 48/50

    1. Respect shown by doctor                                                                                       = 50/50

    1. Amount of time given to me for this visit                                                             = 49/50

    1. Doctors consideration of my personal situation & treatment                       = 50/50

    1. Doctors concern for me as a person                                                                   = 50/50

    1. Recommendation I would give to my friends about the Dr                           = 50/50


About the Staff:

    1. The manner in which patient was treated by reception staff                          = 47/50

    1. Information given by staff about the services (scripts & test etc)                = 43/50

    1. Opportunity for making compliments or complaints                                        = 42/50



    1. Information provided by practice, prevent illness, stay healthy                  = 42/50

    1. Availability & administration of reminder systems, health checks              = 41/50

    1. Practice’s respect your rights to seek second opinion                                    = 46/50

    1. Overall satisfaction with the practice                                                                   = 48/50



Comments how practice can improve service:


    • More than happy with the service provided, nothing needed to change and quite a few did not make any comments

    • Have a member of staff on the front desk seeing to patients and not have them answer the telephone.

    • Quite a few stated that they have been with the practice many years and they are totally satisfied with the service provided.

    • Have a early morning or very late GP session for those who work 8am to 6pm

    • Weekend opening times

    • Suggestion Box to be installed


Comments on how doctor can improve:


    • Very happy and many did not make any comments

    • Very helpful and professional

    • How would you deal with patients who DNA doctors appointments: pass the cost of the consultation and give warnings to the patients who DNA.

    • Charge a refundable deposit on their next appointment

    • Remove from practice, wasting valuable time for really sick patients

    • No comments

NHS WalesThis site is brought to you by My Surgery Website