Putting Things Right

Our aim is to provide the very best care and treatment and it is important that we welcome comments and learn from people’s experiences.  Sometimes things might not go as well as expected and, when that happens, we need to look at what went wrong so that we can improve our service.  Putting it Right can be found in other formats please click on link below:

https://sbuhb.nhs.wales/files/patient-experience/putting-things-right-information-documents/

If you have a concern about the service you have received from the doctors or staff working at this practice, please let us know.  We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your concern cannot be sorted out in this way, please let us know as soon as possible. You can take up to 12 months to let us know. If a longer time has passed and there are good reasons for a delay, please tell us anyway, as we may still be able to deal with your concern.  You can raise your concern with the practice manager [Mrs Robins]:

  • by speaking to her in person (not during Covid19)
  • by phone on [Y]
  • by email at [Y]
  • or by letter to [Y]

Your concern will be acknowledged within 2 working days and we will explain the process of how your concern will be investigated and when you can expect a response (within 30 working days, unless a longer time scale is necessary, in which case we will inform you).

If you do not wish to raise your concern with the practice, you can address your concern to the Swansea Bay University Health Board by:

  • phoning the customer contact centre on 01639 683363/683316
  • Emailing: complaints@wales.nhs.uk
  • Writing to: The Chief Executive, SBU Health Board Headquarters, 1 Talbot Gateway, Baglan Energy Park, Port Talbot, SA12 7BR

If you need help with raising your concern, please contact:

Adults (Community Health Council)

Children (Children and young people advocacy unit)

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