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Brunswick Health Centre / Hafod Surgery


Zero Tolerance Policy 




It is the policy of Brunswick Health Centre and the Hafod Surgery that a Zero Tolerance Policy will apply.




The Doctors, Nurses, Manager and Staff will not accept abuse actual or perceived, verbal or physical whilst engaged in their daily working duties. If a member of the team feels in anyway threatened, we consider this to be unacceptable behaviour.


We will not tolerate or accept patients being abusive, rude, confrontational or swearing on the telephone to any members of staff.


Any member of the public, whether a patient of the practice or not, who is abusive, rude, confrontational or threatening in any way to the practice team, they will be asked to leave the premises and if they are a patient of the practice then they will be removed from the practice list immediately.


If we consider it necessary and particularly if physical abuse occurs or is likely to occur, then the police will be called immediately and charges will be pressed.













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