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Brunswick Health CentreTel: 01792 643001
Hafod SurgeryTel: 01792 655435
COVID Wellbeing Directory, please click the link below:
All the doctors cover both our surgeries and have different days off each week. Please check with reception staff regarding any particular doctor availability. We will always try to give you an appointment with your doctor of choice. This may not always be possible during holiday periods.
Please telephone from 8am onwards or call into your respective surgeries.
We offer same day consultations for all children under the age of 16 presenting with an acute illness.
All emergencies will be seen on the same day. There is NO choice of doctor for emergency appointments.
All appointments can be made up to 6 weeks in advance. We also offer 4 advance access appointments for each individual doctor on duty every day, morning and afternoon appointments, these can be made up to 6 weeks in advance. (subject to availability). These can be booked via MHOL, please complete downloaded registration form on website.
If you have an appointment and you are unable to keep it, please let us know as soon as possible so that we can re-use the appointment time for another patient.
These are booked in exactly the same way as the appointments for doctors.
If a patient fails to attend a pre-booked appointment on more than one occasions in the last 12 months, an informal warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the practice.
If the patient fails to attend another appointment, the matter will be discussed at a practice meeting and a majority agreement will be reached as to whether the patient will be removed from the practice list. In which case a formal warning will be issued. Warning letters are valid for a period of 12 months. Removal based on warnings greater than 12 months will be invalid-in this case a further warning and period of grace will be required.
If possible please try to telephone reception between 8am and 11am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Telephone Access with a Receptionist is as follows:
Brunswick Health Centre:
Please note that the telephone lines are open during the lunch hour 1pm-2pm, please try and refrain from ringing at these times, due to skeleton staff on duty during the lunch hour only and it will take longer for your call to be answered.
Please note: If a Doctor is needed when the branch surgery is closed, your call will automatically be diverted to Brunswick Health Centre.
Telephone Triage with Doctor:
If you are unable to come to the surgery for a routine appointment and you would like to have a telephone triage with the doctor, please ring your surgery
If you would like to email the surgery to book a non urgent appointments or a call back, please use the email below:
Enquiries.W98024@wales.nhs.uk Any emails sent to this address will only be read in surgery hours from 8am to 18.30pm Monday to Friday Only.
Due to COVID 19 Pandemic, all patients requesting a doctors appointment will be telephone triaged first, due to social distancing. If doctor decides that you need to be examined, the doctor will give you a time to come to the surgery.
We have now started to triage patients using Video Consultations, please clink on the links below to find out more:
NHS Wales Video Consulting Service - Patient User Guide - ENGLISH.pdf
NHS Wales Video Consulting Service - Patient User Guide - WELSH_0.pdf
NHS Wales - Patient Info Sheet.pdf
NHS Wales - Patient Info Sheet - Welsh.pdf
NEW ACCESS STANDARDS 2019
A new set of standards were announced by the Minister of Health and Social Services in March 2019 that are aimed to raise and improve level of service for patients in Wales from their GP Practices.